Privacy Policy

Last updated: 26 October 2026

1. Introduction

At Connectors, we believe that building trusted relationships starts with listening, understanding individual needs and treating people with respect. We apply the same principles to the way we collect, use and protect personal information.

This Privacy Policy explains how Connectors Middle East FZ-LLC (“Connectors”, “we”, “us” or “our”) collects, uses, stores, shares and protects personal information when you visit our website, contact us, enquire about our services or engage us to provide lifestyle concierge, relocation assistance, showrounds, introductions to service providers or related services in Ras Al Khaimah, United Arab Emirates (UAE).

This policy also explains your rights in relation to your personal information and how you can contact us with any questions or requests.

We are committed to handling personal information responsibly and in accordance with the data protection laws applicable to our business.

2. Who We Are

Connectors Middle East FZ-LLC is a lifestyle and relocation concierge business based in Ras Al Khaimah, UAE.

We help individuals and families moving to Ras Al Khaimah, as well as those already living in the Emirate, access local services, discover new opportunities and enjoy a more convenient lifestyle.

For the purposes of this Privacy Policy, Connectors is responsible for determining how and why personal information is processed in connection with our own business activities, subject to applicable law.

Company: Connectors Middle East FZ-LLC

Location: Ras Al Khaimah, United Arab Emirates

Website: https://www.connectorsme.com/

Privacy enquiries: Please contact us using the contact details provided on our website.

3. Personal Information We Collect

The information we collect depends on how you interact with Connectors and which services you request.

Information you provide to us

When you contact us, book a consultation or engage our services, we may collect:

Your name and contact details, including email address and telephone number.
Your preferred method of communication, such as email or WhatsApp.
Information contained in enquiries, messages and correspondence.
Your interests, preferences, budget and requirements relating to our services.
Information about your relocation plans, preferred residential areas, property requirements and household arrangements.
Relevant information about your family, dependants or other individuals where necessary to fulfil a request.
Preferences relating to schools, education, household services, travel, reservations, events, leisure activities and other concierge requests.
Booking details, service history, package information, payment records and relevant transaction information.
Feedback, complaints and other information you choose to provide.

Information relating to specific services

Some requests may require additional information to arrange the service you have requested.

For example, relocation assistance may involve information about moving dates, household requirements or school preferences. Travel and reservation requests may require passenger details or booking preferences. Certain services may also require identification or other documentation.

We will seek information that is reasonably necessary for the relevant purpose and will explain where additional information is required.

Please do not send passport copies, financial account details, medical records or other sensitive information unless it is genuinely required for a service and we have explained how it will be handled.

Information collected through our website

When you visit our website, certain technical information may be collected automatically, depending on the website configuration and tools in use. This may include:

Your IP address and general location information derived from it.
Browser type, device information and operating system.
Pages visited, referring websites and the time spent on pages.
Website usage and diagnostic information.
Cookie identifiers and similar technical information, where applicable.

This information may be used to maintain website security, understand how visitors use our website and improve its performance.

Information received from other sources

Where necessary and lawful, we may receive relevant information from service providers, business partners or other individuals involved in arranging a service for you.

For example, a supplier may provide booking availability, confirmation details or information needed to coordinate an arrangement.

We will handle such information in accordance with this Privacy Policy and applicable law.

4. How We Use Your Personal Information

We use personal information for purposes connected with operating Connectors and providing our services, including:

Responding to enquiries and arranging complimentary consultations.
Understanding your requirements and recommending appropriate services.
Providing relocation and lifestyle concierge assistance.
Planning and coordinating showrounds around Ras Al Khaimah.
Making introductions to relevant service providers.
Requesting reservations, arranging bookings and coordinating experiences.
Managing packages, memberships, payments and associated records.
Communicating about your requests, appointments and bookings.
Providing customer support and managing feedback or complaints.
Administering access to supplier information, events and other package benefits.
Operating, maintaining and improving our website and services.
Maintaining appropriate business, financial and administrative records.
Meeting applicable legal and regulatory obligations.
Protecting our business, clients, personnel and systems against fraud, misuse and security risks.

We will not use personal information for purposes that are incompatible with the purpose for which it was collected, unless an appropriate legal basis or other lawful justification applies.

5. Our Legal Basis for Processing Information

We will process personal information only where there is a lawful basis for doing so under the data protection rules applicable to Connectors.

Depending on the circumstances, this may include:

Providing a requested service: Processing information necessary to respond to your enquiry, prepare a proposal, arrange a booking or perform an agreement with you.

Your consent: Where you have freely given consent for a specific purpose, such as certain marketing communications or optional uses of personal information.

Legal obligations: Processing necessary to comply with applicable laws, regulations, record-keeping requirements or lawful requests from competent authorities.

Legitimate business purposes: Where permitted by law, processing necessary for appropriate business purposes, such as managing client relationships, maintaining website security and improving our services, provided that your rights and interests are properly considered.

Where we rely on consent, you may withdraw it at any time. Withdrawal will not affect the lawfulness of processing carried out before the withdrawal, and it will not affect processing that may lawfully continue on another basis.

Where information is required to provide a service or comply with a legal obligation, failure to provide that information may mean we are unable to fulfil the relevant request.

6. Sharing Your Personal Information

Connectors operates by connecting people with relevant services, experiences and local providers. Sharing certain information may therefore be necessary to fulfil your requests.

We may share relevant personal information with the following categories of recipients:

Service providers and suppliers

Where you ask us to arrange or coordinate a service, we may share the information reasonably necessary with the relevant provider. These may include property professionals, schools, moving companies, household service providers, insurers, travel operators, hotels, restaurants, event organisers, transport providers and other concierge suppliers.

We aim to share only information relevant to the requested service.

Professional advisers

We may share information with legal advisers, accountants, auditors, insurers and other professional advisers where reasonably necessary for our business or legal obligations.

Technology and administrative service providers

We may use third-party providers for website hosting, email, communications, scheduling, customer relationship management, payment processing, data storage, security and other business support functions.

Such providers may process personal information on our behalf, subject to the applicable arrangements and legal requirements.

Authorities and other parties where legally required

We may disclose personal information where required by law, a competent authority or a valid legal process, or where disclosure is otherwise lawfully necessary to protect rights, safety or legitimate interests.

Business transactions

If Connectors undergoes a restructuring, merger, sale or transfer of business assets, relevant information may be disclosed as necessary for that transaction, subject to applicable law and appropriate safeguards.

We do not sell your personal information to third parties.

Where another organisation receives your information and processes it for its own purposes, that organisation may have its own privacy policy and responsibilities. We encourage you to review its terms where appropriate.

7. Third-Party Suppliers and Independent Services

Many services arranged through Connectors are provided by independent third parties.

When you request a supplier introduction or ask us to arrange a booking, we may need to share relevant information so that the supplier can respond to your enquiry or provide the requested service.

We will seek to limit the information shared to what is reasonably necessary for the arrangement.

Once a supplier receives your information, its own privacy practices and legal obligations may also apply. Connectors does not control every aspect of how an independent supplier manages information within its own business.

Where appropriate, we encourage clients to review the supplier's privacy policy and understand how their information will be used.

If you have concerns about information being shared for a particular request, please raise them with us before we proceed.

8. International Transfers of Personal Information

Connectors is based in the UAE, but some of the technology providers, business partners or service providers we use may operate in other countries.

Depending on the services requested and the systems used to provide them, personal information may therefore be processed or transferred outside the UAE.

Where an international transfer occurs, we will take the steps required by applicable data protection law, which may include assessing the relevant transfer arrangements and implementing appropriate safeguards.

If you would like further information about an international transfer relating to your personal information, you may contact us using the details on our website.

9. How We Protect Your Information

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Depending on the nature of the information and the systems involved, these measures may include access controls, secure systems, appropriate handling procedures and the use of reputable technology providers.

Access to personal information should be limited to individuals and service providers who need it for legitimate business purposes.

However, no method of electronic transmission, data storage or internet communication can be guaranteed to be completely secure. We therefore cannot promise absolute security, but we will take appropriate measures consistent with our legal obligations.

If you believe your personal information has been disclosed or accessed improperly in connection with Connectors, please contact us promptly.

10. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business records, resolving disputes and meeting applicable legal obligations.

The retention period will depend on the nature of the information and our relationship with you.

For example:

Enquiry and consultation information may be retained to respond to your request and maintain relevant business records.
Client and booking information may be retained for the duration of a service relationship and for an appropriate period afterwards.
Financial and transaction records may need to be retained for periods required by applicable law.
Marketing preferences and consent records may be retained as necessary to administer your preferences and demonstrate compliance.
Technical website information may be retained in accordance with the settings and retention periods of the relevant systems.

When personal information is no longer required, we will take appropriate steps to delete it, anonymise it or otherwise handle it in accordance with applicable legal requirements.

In some circumstances, information may need to be retained for longer where required by law or necessary to establish, exercise or defend legal claims.

11. Cookies and Website Technologies

Our website may use cookies and similar technologies, depending on the features and tools enabled on the website.

Cookies are small files stored on your device that can help a website function, remember preferences, measure website usage or support other features.

Where applicable, these technologies may be used for the following purposes:

Essential website functions: To support the operation, security and basic functionality of the website.

Preferences: To remember certain settings or choices.

Analytics and performance: To understand how visitors use the website and identify opportunities to improve it.

Marketing technologies: If enabled, to measure or support relevant advertising and marketing activities.

Where required by law, we will seek consent before using non-essential cookies or similar technologies. You may also be able to manage cookies through your browser settings or a website cookie preference tool, where available.

Disabling certain cookies may affect the functionality of some website features.

The cookies actually used will depend on the website platform, configuration and any third-party tools enabled. Please contact us if you require further information about the cookies operating on our website.

12. Marketing Communications

We may occasionally wish to share information about Connectors' services, new offerings, selected events or other relevant opportunities.

We will send direct marketing communications only where we have an appropriate legal basis and in accordance with applicable requirements.

Where consent is required, we will obtain it before sending such communications. You may opt out of marketing emails by using the unsubscribe facility provided, where available, or by contacting us directly.

Opting out of marketing will not prevent us from sending essential service-related communications, such as booking confirmations, responses to your enquiries or information necessary to administer an existing service relationship.

We will respect applicable restrictions on the use of personal information for marketing purposes.

13. Your Privacy Rights

Subject to the data protection laws applicable to Connectors and any relevant legal exceptions, you may have rights in relation to your personal information, including the right to:

Request confirmation of whether we process your personal information.
Request access to personal information we hold about you.
Request a copy of your personal information in an appropriate format, where applicable.
Request correction or updating of inaccurate or incomplete information.
Request deletion of personal information in circumstances permitted by law.
Request restriction of, or object to, certain processing activities where applicable.
Withdraw consent where processing is based on consent.
Object to direct marketing and ask us to stop using your information for that purpose.
Raise a complaint with the competent data protection authority where appropriate.

These rights are subject to applicable legal conditions and exceptions. We may need to verify your identity before responding to a request and may retain certain information where required by law.

To exercise a right or ask a question about how your information is handled, please contact us using the details provided on our website.

We will review your request and respond in accordance with applicable legal requirements.

14. Information Relating to Children and Other Individuals

Our services may involve arrangements for families, including schooling, family activities and other household requirements.

Where you provide personal information about a child, family member or another individual, please ensure that you are authorised to provide that information and that doing so is lawful.

We ask that you provide only the information reasonably necessary for the relevant service.

Our website is not intended to encourage children to submit personal information independently. Where information relating to children is necessary for a service, we will handle it in accordance with applicable law and any additional safeguards required by the circumstances.

15. Links to Other Websites

Our website may contain links to external websites, booking platforms, service providers or other third-party resources.

These websites are operated independently of Connectors and may have their own privacy policies, cookies and data handling practices.

We are not responsible for the privacy practices of external websites that we do not operate. We encourage you to review the relevant privacy policy before submitting personal information through a third-party website.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology or applicable legal requirements.

The latest version will be published on our website, together with the date on which it was last updated.

Where a change materially affects how we process personal information, we will take any notification or other steps required by applicable law.

We encourage you to review this page periodically to remain informed about how Connectors handles personal information.

17. Contact Us

We welcome questions about privacy and how we handle personal information.

If you would like to exercise your privacy rights, request further information about our data handling practices or raise a concern, please contact Connectors using the official contact details provided on our website.

Connectors Middle East FZ-LLC

Ras Al Khaimah, United Arab Emirates

Website: https://www.connectorsme.com/

Please include sufficient information to help us understand and respond to your request. We may ask you to verify your identity where necessary to protect your personal information.

Thank you for placing your trust in Connectors. We are committed to treating your information with care and respect, just as we aim to do in every relationship we build.