Terms & Conditions

Last updated: 21 October 2026

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1. Introduction

Welcome to Connectors.

These Terms & Conditions govern your use of the Connectors website and the services provided by Connectors Middle East FZ-LLC (“Connectors”, “we”, “us” or “our”), a company operating in Ras Al Khaimah, United Arab Emirates (UAE).

Connectors provides lifestyle concierge services, relocation assistance, showrounds, introductions to service providers, and related support to individuals and families moving to, living in or visiting Ras Al Khaimah.

By accessing our website, contacting us, purchasing a package, booking a service or otherwise engaging our services, you agree to these Terms & Conditions. Where a separate written proposal, booking confirmation, membership agreement or service agreement applies, its specific terms will also apply. If there is any inconsistency, the relevant specific agreement will take precedence to the extent of that inconsistency.

Please read these Terms & Conditions carefully before engaging our services. If you do not agree with them, please do not use our website or services.

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2. Our Services

Connectors offers a range of concierge and relocation services designed to make living in, moving to and enjoying Ras Al Khaimah easier and more convenient.

Depending on the package selected and the services agreed, our offering may include:

• Relocation planning and practical settling-in assistance.

• Introductions to residential property, schools and other relevant local service providers.

• Lifestyle management and personalised concierge assistance.

• Restaurant reservations, travel arrangements and transport bookings.

• Assistance with yacht charters, private aviation enquiries and other experiences.

• Introductions to household, maintenance, childcare, pet care and wellness providers.

• Showrounds and orientation visits to help clients become familiar with Ras Al Khaimah.

• Access to selected events, experiences, supplier networks and other benefits.

• General guidance, recommendations and assistance with coordinating third-party services.

The precise services available will depend on the package purchased, the client's requirements, availability, and any written agreement between Connectors and the client.

We reserve the right to update, modify or discontinue aspects of our service offering where reasonably necessary. Any changes affecting an existing paid package will be handled in accordance with the applicable agreement and UAE law.

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3. Eligibility and Client Responsibilities

Our services are intended for individuals aged 18 or over and for businesses acting through authorised representatives.

When using our services, you agree to:

• Provide accurate, complete and up-to-date information.

• Communicate your requirements, preferences, budget and any relevant restrictions clearly.

• Provide information and documents reasonably required to arrange a requested service.

• Respond to requests for approval or confirmation within a reasonable timeframe.

• Ensure that any payments due are made in accordance with the agreed terms.

• Comply with applicable laws, venue rules, supplier requirements and booking conditions.

• Treat our team, partners and service providers respectfully and professionally.

You are responsible for checking that any arrangements proposed are suitable for your needs, including any relevant travel, health, age, visa, insurance or other requirements.

Connectors may decline or discontinue assistance with a request where it is unlawful, unsafe, impractical, outside our agreed scope or inconsistent with our professional standards.

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4. Packages, Memberships and Included Benefits

Connectors may offer different service packages, including Free, Premium and First Class options, as described on our website or in a separate proposal.

Each package may include different services, access periods, support arrangements and benefits. The applicable package description, proposal or written confirmation will determine what is included.

Unless expressly stated otherwise:

• Services are limited to those included in the selected package or separately agreed in writing.

• Third-party products, bookings, professional fees and supplier charges are not included in a package fee unless specifically stated.

• Any stated access period begins on the date specified in the package confirmation or agreement.

• Benefits are subject to availability, supplier conditions and any restrictions communicated to the client.

• Unused services or benefits do not automatically carry forward, have a cash value or qualify for a refund, except where agreed otherwise or required by law.

A package does not guarantee access to a particular venue, event, property, supplier, reservation or experience.

Where a package includes access to a supplier database, guest list, event or other benefit, access is personal to the eligible client unless we expressly agree otherwise. Sharing, reselling or commercially exploiting such access without permission is not permitted.

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5. Fees, Payments and Additional Costs

Fees for Connectors' services will be communicated on our website, in a written proposal, in a booking confirmation or through another agreed communication.

All fees are payable in the currency and by the method specified at the time of booking or purchase. Any applicable taxes will be identified and charged in accordance with applicable law.

Depending on the service, payment may be required in advance, upon confirmation, in instalments or at another agreed time.

In addition to Connectors' fees, you may be responsible for third-party costs, including:

• Hotel, restaurant and event charges.

• Flights, transfers, vehicle hire and other transport.

• Yacht, boat and private aviation charters.

• Deposits, tickets, entrance fees and experience costs.

• Property, school, moving and accommodation-related charges.

• Professional, government, application or administrative fees.

• Any cancellation, amendment or no-show charges imposed by a supplier.

We will communicate material charges known to us before you commit to a booking or additional service. We will seek your approval before incurring a material additional expense on your behalf, unless you have already authorised that expenditure.

You remain responsible for charges you have approved or are otherwise contractually liable to pay. Any payment made by Connectors on your behalf must be reimbursed in accordance with the agreed arrangements.

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6. Bookings, Reservations and Confirmations

Connectors can assist with requesting and coordinating reservations, bookings and other arrangements. A request is not a confirmed booking until confirmation has been received from the relevant supplier or venue.

Availability, prices, deposits, minimum spends, age restrictions and other booking conditions may change until a booking is confirmed.

Where appropriate, we will communicate the relevant terms and costs before proceeding. You are responsible for reviewing and complying with the conditions attached to each confirmed booking.

If a reservation or service requires your personal details, payment information, signature or direct confirmation, you must provide these promptly.

Connectors cannot guarantee availability, preferred dates, specific rooms, seating, upgrades, access or other outcomes that depend on a third party.

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7. Cancellations, Amendments and Refunds

Cancellation and amendment conditions vary according to the service, package and supplier involved.

Where you wish to cancel or amend a booking, you should notify Connectors as soon as possible. We will advise you of the applicable process and any known charges.

For third-party bookings, the supplier's cancellation, refund and amendment policy will generally apply to the relevant booking. Deposits, tickets, reservations and other costs may be non-refundable where the supplier's disclosed terms provide for this.

Connectors' own service fees and package payments will be dealt with in accordance with the agreed package terms, written contract and applicable UAE law. Where no specific cancellation terms have been agreed, we will assess the request fairly, taking into account services already delivered, committed costs and any applicable legal requirements.

Where Connectors or a supplier must cancel or materially change an arrangement, we will communicate this as soon as reasonably practicable and, where possible, assist with an alternative or the relevant refund process.

Nothing in this section excludes any refund, cancellation or other right that cannot lawfully be excluded under applicable UAE law.

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8. Third-Party Suppliers and Introductions

A key part of our service is connecting clients with trusted local suppliers and service providers.

These may include property professionals, schools, movers, maintenance companies, household service providers, transport operators, hotels, restaurants, event organisers and other businesses.

We make reasonable efforts to identify reputable providers and may rely on our experience, research, recommendations and available information when making introductions. However, an introduction or recommendation is not a guarantee of a provider's performance, suitability, availability, pricing, licensing status or future conduct.

Unless expressly agreed otherwise in writing, third-party providers operate independently of Connectors and are responsible for their own services, contractual obligations, pricing, staff, licences, insurance, safety standards and compliance with applicable law.

Where you contract directly with a supplier, your agreement is with that supplier. You should review its terms, confirm its credentials where appropriate and raise any service-specific concerns directly with it, with our assistance where agreed.

Where Connectors arranges a service as an intermediary, the parties' respective responsibilities will depend on the booking confirmation and applicable agreement.

Nothing in this section excludes responsibility that Connectors has under applicable law or for obligations it has expressly accepted.

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9. Relocation Assistance and Property-Related Services

Our relocation services are intended to help clients navigate the practical aspects of moving to and settling into Ras Al Khaimah.

We may provide general information, introductions, recommendations, coordination and assistance relating to accommodation, schools, utilities, transport, moving services and other local arrangements.

Unless expressly agreed otherwise, our guidance is general in nature and is not a substitute for independent legal, immigration, tax, financial, medical or other regulated professional advice.

We do not guarantee that any property, school, visa, permit, account, application or other arrangement will be available, approved or completed within a particular timeframe.

Where we introduce you to a property owner, agent, developer, school or other organisation, that organisation remains responsible for its own decisions, representations and contractual obligations.

Any property transaction, tenancy, purchase, sale or other regulated activity will be subject to the relevant contracts, requirements and appropriately authorised professionals. Connectors will only undertake activities that it is legally permitted and appropriately authorised to perform.

Clients should independently verify material information and obtain specialist advice where necessary before making significant decisions or commitments.

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10. Travel, Experiences and Special Arrangements

Connectors may assist with travel, transport, restaurant reservations, yacht charters, private aviation enquiries, exclusive events and other lifestyle experiences.

Such arrangements may be subject to specific terms imposed by airlines, operators, venues, charter companies, accommodation providers and other suppliers.

Clients are responsible for complying with applicable identification, passport, visa, entry, health, safety, age and other requirements relevant to the service booked.

Special arrangements, including charters and private experiences, may require advance deposits, full prepayment, passenger information, security deposits or other documentation.

Where relevant, we will communicate the requirements made known to us by the supplier. You should confirm any critical requirements directly with the operator before travel or participation.

Availability, itineraries, timings, weather conditions, operational restrictions and access permissions may change. We will endeavour to assist with alternatives where practicable, but cannot guarantee that a particular experience or itinerary will proceed as planned.

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11. Showrounds and Orientation Visits

Connectors may offer showrounds or orientation visits to introduce clients to Ras Al Khaimah, its neighbourhoods, amenities, lifestyle options and relevant service providers.

The scope, duration, itinerary, transport arrangements and fees, if any, will be confirmed in advance.

Showrounds are intended for general information and orientation. They do not constitute a guarantee or endorsement of a particular property, community, school, business or investment.

Clients must follow reasonable safety instructions and respect the rules of any premises visited. Access to private properties, developments, venues and facilities is subject to the permission and requirements of the relevant owner or operator.

Any purchase, tenancy, booking or other commitment arising from a showround remains subject to the relevant independent agreement.

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12. Limitation of Liability

Connectors will provide its services with reasonable care and skill and in accordance with its applicable legal obligations.

To the extent permitted by applicable law, Connectors is not responsible for losses arising solely from the acts, omissions, negligence, contractual breaches or service failures of independent third-party providers, where those matters are outside Connectors' reasonable control and are not otherwise attributable to Connectors.

We are also not responsible for delays or failures caused by events beyond our reasonable control, including severe weather, transport disruption, government action, venue closures, supplier insolvency or other circumstances that could not reasonably have been prevented.

However, nothing in these Terms & Conditions excludes or restricts liability for fraud, wilful misconduct, negligence or breach of duty where such exclusion or restriction is prohibited by law, or any other liability or consumer right that cannot lawfully be excluded or limited.

Subject to the above, Connectors will not be liable for indirect or consequential losses to the extent that such exclusion is permitted by applicable law.

Nothing in these Terms & Conditions affects any statutory rights you may have as a consumer under UAE law.

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13. Privacy and Personal Information

To provide concierge and relocation services, we may need to collect and use personal information such as your name, contact details, preferences, booking information and relocation requirements.

We handle personal information in accordance with our Privacy Policy and applicable data protection laws.

Where necessary to fulfil your request, information may be shared with relevant suppliers, service providers or professional advisers, subject to applicable legal requirements and appropriate safeguards.

We aim to collect only information reasonably required for the relevant purpose and to handle it responsibly and securely.

Please refer to our Privacy Policy for further information about how we collect, use, retain and protect personal information and how you may exercise your applicable privacy rights.

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14. Website Use and Intellectual Property

All content on the Connectors website, including text, branding, logos, graphics, images and other materials, is owned by or used under licence by Connectors or the relevant rights holder, unless otherwise stated.

You may access and use the website for lawful personal or business enquiries relating to our services.

You must not, without prior written permission:

• Copy, reproduce, distribute or commercially exploit our website content.

• Use our branding or materials in a manner that suggests an unauthorised association with Connectors.

• Attempt to interfere with the operation, security or integrity of the website.

• Use the website to transmit unlawful, misleading, harmful or fraudulent material.

• Use automated means to extract or collect website content where doing so is unauthorised or unlawful.

We make reasonable efforts to keep website information accurate and current, but service descriptions, supplier information, availability and prices may change. Website content is provided for general information and does not itself constitute a binding offer unless expressly stated.

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15. Communications and Electronic Records

We may communicate with you by email, telephone, messaging services or other agreed channels to discuss enquiries, confirm bookings, obtain approvals and provide services.

You agree that we may use the contact details you provide for communications reasonably necessary to manage your enquiry, package or booking, subject to applicable law and our Privacy Policy.

You should keep copies of important proposals, booking confirmations, payment records and written approvals for your own reference.

Any electronic acceptance, confirmation or agreement will be treated in accordance with applicable law.

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16. Suspension or Termination of Services

Either party may terminate an ongoing service arrangement in accordance with the applicable package terms or written agreement.

Connectors may suspend or discontinue a service where reasonably necessary because of unlawful conduct, abusive behaviour, non-payment, material breach of the agreed terms, safety concerns or other legitimate operational reasons.

Where practicable, we will notify you of the issue and provide an opportunity to resolve it before termination, unless immediate action is reasonably necessary.

Termination does not remove any payment obligations already incurred or affect rights and remedies that have accrued before termination. Any refunds or outstanding charges will be handled in accordance with the applicable agreement and law.

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17. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in our services, business operations or applicable legal requirements.

The latest version will be published on our website with its updated date.

Changes will apply to future use of the website and future service arrangements from the effective date stated in the updated terms, subject to applicable law. Changes will not retrospectively remove rights already accrued under an existing agreement.

Where a change materially affects an existing paid package, we will address it in accordance with the applicable agreement and legal requirements.

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18. Governing Law and Disputes

These Terms & Conditions are governed by the applicable laws of the United Arab Emirates and the relevant laws and regulations applicable in the Emirate of Ras Al Khaimah.

If a dispute arises, we encourage you to contact us first so that we can attempt to resolve the matter constructively and in good faith.

Where a dispute cannot be resolved informally, it will be referred to the competent courts or other competent authorities having jurisdiction under applicable law.

Nothing in this section restricts any mandatory consumer rights or legal remedies available to you.

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19. General Provisions

If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

A failure or delay by Connectors in enforcing a provision does not constitute a waiver of its rights.

These Terms & Conditions, together with any applicable written proposal, package terms, booking confirmation and Privacy Policy, should be read as part of the overall framework governing your use of our services.

Where a specific written agreement expressly varies these Terms & Conditions, the agreed variation will apply to the extent stated in that agreement.

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20. Contact Us

If you have any questions about these Terms & Conditions, our services or a booking, please contact us using the details provided on our website.

Connectors Middle East FZ-LLC

Ras Al Khaimah, United Arab Emirates

Website: https://www.connectorsme.com/

Email: connect@connectorsme.com

Telephone: +971 50 979 2387

We will endeavour to respond to enquiries as promptly as reasonably practicable.

Thank you for choosing Connectors. We look forward to helping you discover, settle into and enjoy life in Ras Al Khaimah.